Frequently Asked Questions

Can I gift your products directly to a friend?

Yes you can! If would to send your order to a friend, ensure the shipping address is theirs and not your own. If you want us to leave out the packaging slip (which includes the prices of each item) let us know in the notes section of your order. 

What payment methods do you accept?

We accept payments from; Paypal, Visa, MasterCard, American Express, Maestro, Shopify Pay, Apple Pay, and Google Pay.

Where do you ship to? And how long does it take?

We ship worldwide! We aim to process and dispatch all orders within 1- 3 working days from when placed. UK orders are sent via Royal Mail second class post. They usually take 2-3 working days to arrive after you have received your shipping confirmation email. 
For orders anywhere else in the world, these are sent via Royal Mail International Standard delivery. After receiving your shipping confirmation, Royal Mail aim to deliver to Europe in 3 to 5 working days. And to the rest of the world in 6 to 7 working days.
We do everything we can to ensure our delivery estimations met. However, occasionally delivery times will be affected by factors beyond our control and therefore cannot be guaranteed.
It is the customers responsibility to pay any import duties and taxes which might be applied to the order at customs.

There is something missing from my order, what do I do?

Oops! Even we make mistakes sometimes. If you have a missing item, please email info@soulandfire.co.uk and add 'Missing Item' in the subject field. Please include your order number, and the name of the missing item/s in your email.

Can I return my order if I change my mind?

You have 30 days from receiving order to return it. The items inside must be un-opened and in the same condition as it was when it was shipped in order to receive a refund. At this time, we cannot offer free returns. Prices will depend on your local postal service.



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